District Train & Ops Mgr

COMPANY: Five Guys Enterprises
REQ #: DISTR005853
STATUS: Full Time
LOCATION: Phoenix, AZ 85001

The District Training & Operations Manager handles both operational and training responsibilities for multiple restaurants. This position shares responsibility for assessing the developmental needs of managers and crew within an assigned area, as well as developing and implementing training plans to meet those needs.

Additionally, this position is responsible for directing the daily operations of restaurant(s), ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer. Other duties as required or assigned.

Essential Duties and Responsibilities:

 Effectively executes primary responsibility for managing a Five Guys restaurant, as well as supervisory managerial responsibilities for multiple assigned restaurants within a specific area. This includes administration of policies and guidelines of the company, ensuring 100% customer satisfaction at all times

 Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards

 Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met

 Assesses the developmental needs of general managers, assistant managers, shift managers and leaders, and crew members and provides training and developmental opportunities to meet those needs.

 Mentors general managers on the following: scheduling labor, ordering food and supplies, and developing the restaurant team

 Helps control profit & loss within an assigned area by monitoring the adherence to cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

 Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains

 Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources and District Manager

 Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program

 Ensures food quality and 100% customer satisfaction in multiple locations

 Ensures complete and timely execution of corporate & local marketing programs

 Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team

Qualifications Guidelines:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Successful Candidates/Employees of this position must have a High School Diploma or GED. A college or university degree is preferred. In addition, 2-4 years of supervisory experience in either a food service or retail environment is required with responsibility for restaurant/store profit and loss. Experience in providing exceptional customer service is mandatory.

Language Ability:

Excellent communication and interpersonal skills are required. The successful candidate/employee will use communication skills to build an exceptional team, supervise others, give detailed instructions and training, and resolve conflicts. The ability to read and comprehend fundamental company and industry instructions, short correspondences, and memos is necessary. The position also requires the ability to effectively write fundamental correspondences and the ability to effectively present information one-on-one, in small group situations and to other employees of the organization as well as customers. It also requires the ability to read, analyze, and interpret general business memos, including financial data.

Math Ability:

The position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. It also requires basic business math and accounting skills and the ability to comprehend and make decisions with company and restaurant related analysis.

Reasoning Ability:

The position requires the ability to solve practical problems and deal with a variety of situations and people. Strong analytical/decision-making skills are needed.

Computer Skills:

Basic personal computer literacy is required, with proficiency in Word, Excel, PowerPoint, Internet, and company related software. Must be able to operate cash register.

Supervisory Responsibilities:

Supervises Assistant Restaurant Managers and Crew Members. Requires strong skills and experience in management, delegation, and training, creating a positive work environment, and taking disciplinary action, as needed. Dotted line supervisory responsibility for Management and Crew while training in other assigned locations.

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Good Competitive Pay, progression within the restaurant is encouraged – Shift Manager
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Five Guys started in Arlington, Va. in 1986, as a small, family-owned and operated carry-out burger joint. A cult-like following ensued, the press started taking note and now, decades later, there are nearly 1,600 locations worldwide. We're looking for people to join the Five Guys team and help us continue to grow! It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons regardless of race, age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Five Guys will provide reasonable accommodations for qualified individuals with disabilities.