Shift Manager

Manager
Managers support the General Manager (GM) and Assistant General Manager (AGM) in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams. Managers provide hands-on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties.
Reports to: General Manager (GM)
☒  Full-time
☒  Part-time
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☐  Exempt
☒  Nonexempt


RESPONSIBILITIES

• Customer Service
• Maintain excellent customer service
• Take customer orders, maintain fast, accurate service, and positive guest relations
• Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process
• Resolve guest complaints or concerns
• Station Mastery
• Mastery of all stations: cashier, grill, fry, table, dressing and lobby
• Complete all training and re-training activities as assigned
• Process cash and credit card payments, refunds, gift cards, etc. in accordance with FGNY's cash handling policy
• Operate kitchen equipment in an efficient and safe manner
• Ensure food quality meets company standards
• Ensure food storage and preparation meets company standards
• Stock and restock stations as necessary
• Maintain the restaurant with regards to cleanliness, neatness, and customer accessibility
• Complete general cleaning duties as assigned

• Leadership
  • Effectively train, supervise, and mentor Crew Members
  • Hold employees accountable to Company standards using corrective action process
  • Celebrate employee successes
  • Lead by example, showing rather than telling
  • Delegate fairly and appropriately
  • Encourage employees to develop their skills and/or grow with the Company
• Teamwork & Communication
  • Work as a team member to support other employees in their duties
  • Follow the lead of your AGM and GM
  • Communicate challenges and successes
  • Be respectful of all guests, employees, vendors, and supervisors
• Accountability
  • Take ownership over tasks that are assigned to you
  • Hold self to the highest standard of performance
  • Be knowledgeable of and hold yourself to all Company standards
  • Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook
• Other Responsibilities
  • Attend mandatory meetings including staff meetings, leadership meetings, etc.
  • Perform opening and closing duties to Company standards
  • Perform other duties as assigned by your supervisor

ESSENTIAL FUNCTIONS
Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 

• 18+ years of age
• Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
• Function in a fast-paced and noisy kitchen environment
• Tolerance to temperature fluctuations
• Work with hazardous substances such as hot oil
• Read, write, speak, and understand basic English
• Communicate clearly
• Lead a team effectively
• Use a basic computer system (ex. cash register)
• Finger dexterity
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Available to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Maintain general knowledge of FGNY: locations, transportation, management team, etc.
• Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates